Instructional Designer

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are currently seeking an Instructional Designer to join our Customer Education team in our Dublin hub office.

What your team does

Customer Education is a strategic team in the Customer Success organization that delivers structured training programs with product documentation, self paced training, live events, and certification exams. It creates best in class experiences that elevate the performance of all Clio customers.

As Clio grows across EMEA, this role will establish our Customer Education presence in the region. You will be our first dedicated education hire for these markets, shaping how customers learn the product and succeed with it.

Who you are

You are a dynamic individual inspired to solve customer business challenges through outcome focused Customer Education programs in multiple formats. You are comfortable building programs from scratch, working independently, and adapting content for the legal markets and cultures across EMEA.

What you'll work on

• Learning needs analysis and program design - collaborate with internal teams to conduct analyses and define strategic training programs that drive measurable business results for customers.
• Learning asset production - leverage AI tooling to create engaging documentation, screen recordings, software simulations, instructor led courseware, training scenarios, and certification exams grounded in deep product knowledge and realistic user scenarios.
• Cross functional partnership - integrate education content into company wide initiatives, ensuring all materials stay updated in line with Clio's brand voice and latest releases.
• Localizing and building content for EMEA customers - adapt North American training content for EMEA markets, reframe programs for local product features, regulations, and ways of working; build new assets where gaps exist; own the full content lifecycle.
• Strategizing and designing learning experiences - understand customer segments and role based personas to create tailored training plans; analyse learning analytics and feedback to recommend improvements.
• Administrative & technical responsibilities - implement AI enabled optimizations in Clio's Learning Management System and Help Sites: learning path creation, course uploads, user management, reporting, certification tracking, troubleshooting.
• Project and operations management - follow and optimise development methodologies, contribute to operational practices, and champion new ways to produce content at scale using the latest AI technologies.

What you may have

• Proven experience in instruction design, eLearning, and content authoring in a fast paced, high growth environment.
• University degree in a related field such as media, production, learning, social sciences, marketing, or business administration.
• Strong project management skills, with a proven record of delivering multiple priorities on time.
• Experience localising or adapting content for multiple markets or languages and working across regions, cultures, or time zones.
• Hands on experience with eLearning development tools (e.g. Articulate 360, Articulate Storyline, Adobe Captivate, Pendo) and Learning Management Systems such as LearnUpon, Zendesk, Docebo.
• Interest in improving your craft with AI and rapid learning of our industry and product offerings.

Serious bonus points if you have

• A professional working knowledge of Spanish.

What you will find here - Benefits

Competitive, equitable salary with top tier health and dental benefits.

Hybrid work environment - local Clions are expected to be in the office at least twice per week.

Flexible time off policy.

Pension contribution.

Clioversary recognition program with special acknowledgements at 3, 5, 7, and 10 years.

The expected salary range for this role is €49,300 to €58,100 to €66,900 EUR, depending on local currency and experience level.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves and is united by our mission. We are committed to equal employment and encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. If you require any accommodation, please let us know and we will work with you to meet your needs.