Inspiring Customer Service Team Leader - Hybrid & Flexible Hours

A leading insurance firm in the UK seeks an inspiring Team Leader to drive performance and create an exceptional customer experience. The ideal candidate will empower Customer Service Representatives through effective coaching and continuous improvement. Responsibilities include leading daily operations, fostering a positive team culture, and enhancing customer outcomes. Candidates must have leadership experience, strong analytical skills, and a customer-centric mindset. This role offers flexible working arrangements and a comprehensive benefits package, including a 12% pension scheme and private medical insurance.