Inside Sales Representative Benelux (m / f / d)

Position Summary:

This hybrid role combines customer service and inside sales responsibilities to support and grow the customer base in the Benelux region. You will manage existing accounts, re-engage past customers, process orders and promote digital sales initiatives. Collaboration with logistics, credit and sales teams is essential to ensure excellent customer experience and business growth.

Key Responsibilities:

• Process customer requests, quotes and orders accurately and in a timely manner.
• Check orders against customer agreements and purchase orders.
• Respond to product inquiries, complaints and issues with urgency and professionalism.
• Maintain proactive contact with current and former customers to build and rekindle relationships via phone, video calls and occasional in-person visits.
• Negotiate pricing and conditions; align customer needs with internal resources.
• Monitor order status, credit limits, shipments and returns in coordination with logistics and credit departments.
• Maintain accurate and updated records in and ERP systems (SAP).
• Forecast sales and manage account portfolios effectively.
• Identify upselling and cross-selling opportunities to maximize growth.
• Collaborate with internal teams and external stakeholders for seamless service delivery.
• Perform other duties as assigned.

Requirements:

• Bachelor's degree in Business Administration, Marketing, Economics or a related field (preferred).
• 2-3 years of experience in customer service or inside sales, preferably within the plastics industry.
• Native proficiency in Dutch and fluency in English; additional European languages are a plus.
• Strong communication, organizational and time management skills.
• Proficiency in Microsoft Office Suite; experience with SAP and is an asset.
• Ability to work independently and as part of a team in a fast-paced environment.
• High attention to detail, customer-focused mindset, and adaptability to change.
• Willingness to engage in continuous learning and digital transformation initiatives