Infrastructure Engineer (CAI)

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Infrastructure Engineer Join our innovative tech team and help us deliver cutting-edge solutions in a leading enterprise environment. We're seeking candidates with proven experience working across Microsoft Active Directory, Exchange Server, Microsoft 365 collaboration technologies and advanced email systems routing and configuration.If this sounds like you, we would be pleased to hear from you. Contract : Permanent Salary: Circa £56,000 (Dependant on experience) Working hours : 35 hours per week is full time. Reporting to: Infrastructure Collaboration and Identity Manager Location: London, Docklands Our permanent hybrid policy sees us all working at least four days across a fortnight in the office - By joining our team, you'll enjoy the best of both worlds Join our community - This is a great opportunity to learn about the Financial Ombudsman and the work that we do.The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers or small businesses and their financial service providers - and if we believe a customer hasn't been treated fairly, we can step in to put things right. The purpose of the role Our IT and Transformation teams and their work are closely aligned. Last year we welcomed our new CTO and this year will see him launch the new IT strategy for the department. With the move to cloud computing in 2023 and the ever-changing technology landscape, it is a very exciting time to be joining the Technology team here at the Financial Ombudsman Service. O ur Infrastructure department provides the foundation for all IT services and delivers communication services for the organisation. The Collaboration and Identity team sits within Infrastructure and provides core Identity (Active Directory, Entra, SSO) and Collaboration (Email, Telephony, MS Teams) technologies to the business. What you'll do You will be the go-to person for anything related to the systems you are supporting, delivering support, maintenance, and improvements. Take ownership of technical development and ensure SLAs for day-to-day support are met. Continuously updating your advanced technical knowledge. A strong communicator with the ability to build relationships and understand requirements and improvements that can be made. To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria: Minimum Criteria Evidenced technical depth across the following : Microsoft Active Directory Microsoft Exchange Server (Including Exchange on-prem, online and hybrid configuration) Microsoft 365 collaboration technologies + EntraID and EntraConnect + MS Teams + Outlook Email systems routing Email systems routing and configuration (DKIM, SPF, DMARC etc) Well organised with strong attention to detail - you'll be writing and maintaining design, installation and configuration documentation. Experience working in a technical team in an enterprise environment . where you've been resolving technical problems, delivering upgrades and continuous improvements. Experienced in defining technical solutions to meet requirements - you'll have carried out implementation and detailed level support, including processing architectural changes. Fosters a culture of customer first, focuses on continual upskilling, and mentoring junior members of the team. Why you'll love working with us We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: Flexibility : Work your way - hybrid or in-office Wellbeing : Health plan, gym memberships, mental health support Growth : We invest in your future with courses, mentorship, promotions Culture : Diverse. Inclusive. Collaborative. Fun.We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us: 25 days holiday entitlement, with the option to buy extra or sell days Generous pension Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only Let's make this easy - Apply in a few minutes Apply with your updated CV, ensuring you are highlighting where your experience fits the minimum criteria.Applications need to be submitted by Midnight on Wednesday 3rd December 2025 Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now! A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process The Financial Ombudsman is an Equal Opportunity Employer We celebrate diversity and are committed to creating an inclusive environment for all our team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out moreDon't miss out, be part of the journey and take advantage of this opportunity. Authenticity of applications To ensure a good candidate experience we do not use AI tools for our screening process. As such we value authentic personal applications. Who we are With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We're a diverse organisation, but something we all share is our values. They're central to the way we work - and work together. We're an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair - and feel fair to both sides. The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. We're committed to being a great place to work - attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we're diverse and inclusive, we'll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about .We are proud to be a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.