Infrastructure Analyst

About the job
At Quaker Houghton, we are experts in the development, production and application of chemical specialties, process fluids, lubricants, and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial companies and to this day our experience and expertise show in the actions and dedication of our Associates worldwide. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

As a Customer Service Representative, you will play a key role in ensuring our customers receive exceptional support throughout their journey with us.
What's in it for you?
• Hybrid & flexible working schedule.
• Competitive pay + bonus program.
• Health insurance.
• Great pension scheme.
• Attractive Wellbeing, CSR, Sustainability, Women Inclusion & Diversity programs.
• Excellent onboarding and training programs as part of our QH University platform.
• Join a team of top experts passionate about innovation and a company that nurtures that passion.
What will you do?
• Communicate daily with customers, internal departments, and affiliates so customer expectations are met.
• Prepare and manage requests for quotations.
• Handle all orders efficiently and expeditiously.
• Coordinate with Supply Chain, Production and Sales so that all internal departments are aligned and well informed.
• Ensure our service is compliant with commercial agreements.
• Keep the information in our software up to date; we work with JD Edwards.
• Follow all process standards & regulations such as: SOX and BSI.
• Support and work together with the other EMEA Customer Service Teams to reach company goals.
What are we looking for?
• A bachelor's degree or equivalent experience.
• Prior experience in a similar customer service role, ideally within an international industrial or manufacturing environment.
• Strong interpersonal and organizational skills.
• A proactive attitude with the ability to set priorities, take initiative, and adapt to changing needs.
• A collaborative approach and a good sense of humor-team spirit is important to us!
• Fluency in English (professional level) is essential; German language skills are a plus.
Contract type: This is a fixed-term position for 12 months, offering an excellent opportunity to gain experience in a dynamic, international team.