Information Technology Operations Specialist

Job Responsibilities:

1. Perform 7 24 and 5 8 IDC (Internet Data Center) on-site duties as per Client

requirements.

2. Respond to incidents and execute work orders, including temporary tasks, in

accordance with service SLA requirements.

3. Be familiar with IDC environment and monitoring systems, proactively identifying

and assessing risks through routine inspections. Handle emergency incidents swiftly

and accurately following EOP processes, ensuring proper incident data recording and

preliminary report output.

4. Be proficient in the ticketing system, master SOP (Standard Operating Procedure)

workflows, and strictly adhere to them. Independently complete all work orders while

ensuring zero errors and meeting SLA compliance rates.

5. Have a thorough understanding of IDC equipment, including switches, servers,

cables, and installation, racking, deployment, and maintenance standards. Execute site

surveys, on-site support, minor construction, and issue reporting as required.

Educational Background:

Degree Requirement: Full-time associate degree or equivalent and above.

Major Requirement: Computer-related disciplines.

Work Experience:

Industry Knowledge: Basic understanding of data center management.

Years of Experience: Basic knowledge of data center management.

Skills: Proficiency in Microsoft Office and foundational IT equipment knowledge.