Individual Giving and Supporter Care Officer - Sheffield Hospitals Charity

Help deliver outstanding supporter experiences

Sheffield Hospitals Charity is looking for an organised and people-focused Individual Giving & Supporter Care Officer to support the delivery of individual giving campaigns and provide exceptional care to supporters.

Working closely with the Individual Giving & Lottery Manager, you'll help deliver fundraising campaigns, coordinate supporter journeys and build lasting relationships with people who support Sheffield's NHS.

Key Responsibilities

• Coordinate individual giving campaigns across direct mail, email and digital channels.


• Provide excellent supporter care through phone, email and in-person communications.


• Deliver supporter stewardship activities, including thank-you and recognition communications.


• Support in-memory giving, legacy communications and lottery activity.


• Maintain accurate supporter records and campaign data.


• Monitor campaign performance and identify opportunities to improve results.

About You

• An excellent communicator with strong relationship-building skills.


• Highly organised, with the ability to manage multiple projects and deadlines.


• Experienced in customer service, supporter care, fundraising or campaign delivery.


• Comfortable working with data, CRM systems and Microsoft Office.


• Proactive, collaborative and keen to develop a career in fundraising.

If you're looking for a rewarding role where you can make a genuine difference while developing your fundraising career, we'd love to hear from you.

Your application should include your CV and supporting statement

Closing date for applications: 15th November

1st interviews with Sheffield Hospitals Charity: 26th/27th November or 1st/2nd December

2nd interviews with Sheffield Hospitals Charity: TBC

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Charisma is committed to inclusive and accessible recruitment processes.?If you have any reasonable adjustments or wish to apply for this role under the Disability Confident Scheme,?please contact our Operations Teams on . Charisma will ensure all candidates who disclose that they wish to apply under the Disability Confident Scheme?and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the role.