Individual Giving and Engagement Manager

Key Details

• Job role: Individual Giving and Engagement Manager
• Salary: £36,000pa
• Location: Hybrid - home-based with occasional travel to Cornwall and within the UK
• Closing date: Thursday 2nd April, 5.00pm GMT

We reserve the right to close this vacancy early if we receive a high volume of applicants, so encourage you to submit your application as soon as possible.

About Cool Earth

We stand no chance of fighting the climate crisis unless we halt rainforest destruction. At Cool Earth, in direct, day to day partnership with Indigenous and local people we have developed the most effective, efficient, and ethical way of doing exactly that. These communities have an unrivalled track record of keeping rainforests standing and stabilising our global climate.

Today, with the drivers of destruction more powerful than ever, Cool Earth works to increase community resilience against these threats. With funding from over 50,000 supporters, we back local expertise with the two most agile resources any community can use to protect their land: cash and data. Across the Amazon and Congo Basins and Papua New Guinea, Cool Earth is reinventing rainforest conservation.

About the role

The Individual Giving Manager will be responsible for leading Cool Earth's individual giving programme, with a focus on growing supporter acquisition and income. Managing a small team, they will oversee strategy development, budget management, and execution of multi-channel campaigns, ensuring strong supporter engagement and income diversification across regular giving, cash giving, payroll giving, and fundraising. This role requires a strategic and data-driven approach to fundraising, combined with effective team leadership and collaboration across fundraising and communications.

What you'll do

Fundraising

• Lead the development and implementation of the Individual Giving strategy, prioritising supporter acquisition and income growth
• Manage the Individual Giving budget and ensure fundraising targets are met through effective campaign delivery
• Oversee relationships with individual fundraisers, community groups, schools, and challenge participants to support their fundraising efforts
• Represent Cool Earth at events and in digital spaces to build supporter engagement and networks
• Develop and maintain a fundraising dashboard to track performance and support data-driven decision making
• Collaborate with the wider fundraising and communications teams to deliver integrated campaigns and supporter journeys
• Ensure accurate administration of online fundraising platforms and supporter data

Communications and Engagement

• Work with the Marketing and Communications team to develop engaging content and campaigns that attract, retain and inspire supporters
• Produce fundraising appeals and digital content, including social media posts, blogs, newsletters and supporter stories that communicate Cool Earth's impact
• Develop acquisition-led campaign plans that align with key moments and calendar events throughout the year
• Regularly review and improve supporter journeys and communications to strengthen engagement and lifetime value
• Analyse campaign and channel performance data, sharing insights and making recommendations to improve future activity
• Stay informed about emerging trends in digital fundraising, social media and donor engagement, ensuring Cool Earth's IG approach remains current and effective

Team Leadership and Administration

• Line manage the Individual Giving Officer, ensuring effective stewardship, database accuracy and supporter satisfaction
• Oversee the administration of contacts, campaigns and donor records within Salesforce, maintaining high standards of data integrity
• Ensure fundraising activities comply with relevant legislation and governance, including the Charities Act, Fundraising Regulator Code of Practice, Gambling Commission and GDPR
• Foster a collaborative working culture with the wider FUNCO team, encouraging innovation and shared learning

Who you are

It is essential to us that you have/are the following:

• Proven experience building and growing individual giving programmes.
• Strong skills in data analysis, budgeting, and performance tracking.
• Experience delivering multi-channel fundraising campaigns.
• Confident people manager and effective team collaborator.
• Excellent written and digital communication skills.
• You're fluent in spoken and written English, and highly competent with Google and Microsoft Office tools.
• You have a genuine interest in and commitment to the humanitarian and environmental principles of Cool Earth.
• You're aligned with our values: "smart", "driven", "open", and "locally-led".

It would be great, but not essential, if you also have:

• Fluent written and spoken Spanish.
• Knowledge of Salesforce or similar CRM systems.
• Understanding of UK fundraising standards and GDPR.
• Awareness of digital and supporter engagement trends.
• Confident in representing an organisation externally.
• Experience working in a charity, NGO or values-led organisation.
• Experience in environmental or international development fundraising.

Why work at Cool Earth?

Benefits

As well as using your career as a force for good, there are loads of reasons why Cool Earth is a great employer.

• Flexible Working - we work flexible hours with the opportunity to work from home, the office, or even overseas.
• Mental Health & Wellbeing - our EAP offers a 24/7 helpline, counselling services, and self-guided mental health programmes for you and your family.
• Learning & Development - every employee has a L&D budget, plus organisation-wide workshops and trainings.
• Time Off - we offer generous and enhanced time off policies including holiday, sickness, medical and family leave.
• Support Good Causes - you can take extra time off work to volunteer for good causes and donate to other charities tax-free through our payroll giving scheme.

Equal Opportunities

At Cool Earth we are committed to equal opportunity and celebrate the unique backgrounds, identities, and experiences of all applicants and employees.

We don't discriminate based on factors like gender, race, age, physical abilities, religion, or sexual orientation.

Our application process is designed to be accessible and inclusive, and we value your contributions regardless of these characteristics.

Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. We encourage you to apply even if you feel that you do not meet all of the above requirements.

Safeguarding

Cool Earth is dedicated to strengthening the rights and resilience of Indigenous Peoples and Local Communities (IPLCs) living in rainforests. Cool Earth believes that a child, young person, or adult should never experience abuse of any kind. Protecting their safety and their freedom is integral to our work and our values.

Cool Earth is committed to keeping the IPLCs we work and engage with safe from any harm that could be caused by coming into contact with our organisation. This includes potential harm arising from the conduct and behaviour of staff, partners, or affiliates of Cool Earth, or the design and implementation of our programmes and activities.

We maintain a strict zero-tolerance approach towards any attitudes, behaviours or actions that put others at risk of harm.

Therefore, all offers of employment are subject to satisfactory references and appropriate screening checks as per the Misconduct Disclosure Scheme. For more information see our Job Applicant Privacy Notice.