Independent QA & Governance Reviewer (Remote)

Customer Service Excellence seeks an External Governance and Quality Assurance Member to provide independent oversight of the Certification Mark Scheme and its Authorised Assessment Bodies. The role is remote/home-based, freelance, and involves approximately two days (16 hours) per quarter, with flexible attendance at meetings as required.

The successful candidate will sample assessments, review evidence and outcomes for alignment with standards, and report findings with independence and