Independent Living Advisor

We are recruiting for a temporary Independent Living Advisor to support older residents across a housing scheme in East London. This is a hands on, varied role working directly with residents day to day ideal for someone who genuinely enjoys working with older people and takes pride in delivering a warm, friendly service.

What the role involves

You'll be the key point of contact for residents, supporting them with tenancy queries, move ins, housing benefit guidance, and promoting independence. Day to day you'll carry out scheme safety checks, monitor contractor performance, maintain accurate records, and respond to low level emergencies when they arise. Some evening, weekend and mobile working will be required.

Key responsibilities

• Building strong relationships with residents and delivering a high standard of customer service
• Assisting new residents to settle in and understand their tenancy rights and responsibilities
• Helping residents access housing benefit support and financial advice
• Carrying out regular site inspections and health & safety checks including communal areas and lifts
• Monitoring contractor quality on scheme (grounds maintenance, window cleaning, laundry etc.)
• Completing referrals for assistive technology, aids and adaptations
• Maintaining detailed and accurate scheme records
• Responding to emergencies raised through housing colleagues

What we're looking for Essential

• Previous experience working with older people
• Strong written and verbal communication skills, with the ability to adapt your approach to individual needs
• Good administrative and numeracy skills
• Confident using Microsoft Office
• Ability to work independently and as part of a team
• A relevant professional or vocational qualification
• Full UK driving licence

Desirable

• Working knowledge of Housing Benefit
• Experience dealing with bereavement and loss
• Understanding of housing management and support services

  If you have a caring, proactive approach and enjoy making a real difference to people's lives, we'd love to hear from you.

  To apply or find out more, get in touch with the team today.

  Contract: Temporary - 1 month (likely to extend)
  DBS: Basic required
  Driving Licence: Required