Income Officer - Full Time - Ipswich

Babergh and Mid Suffolk District Councilsare seeking anIncome Officer.Thesuccessful candidate will join us on a full time, permanent basis and earn a competitive salary of£37,280 - £44,075 per annum.

This role is open to full time, part time, and job share applications, all of which will be assessed equally.

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

60 conservation areas

two National Landscapes

many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

Your responsibilities

• Help shape and strengthen adult safeguarding across Suffolk
• We are seeking an experienced, Independent Chair to lead the Suffolk Safeguarding Adults Board (SSAB), a key statutory partnership responsible for ensuring that adults at risk of abuse and neglect are protected, supported and heard.
• We are looking for someone to provide strategic leadership across the multi agency safeguarding system, working with senior leaders from local authority, health, police and partner organisations to drive improvement, challenge practice, and promote a culture of learning. Applicants are welcome from a range of professional backgrounds, including health, local government and policing.

About the role

• You will join a dedicated team of income officers with responsibility for collecting Housing Revenue Account income.
• As Income Officer, you will:
• deliver a detailed range of housing and welfare benefits advice to customers, considering individual needs and relevant legislation, the policies and procedures of the council and identify appropriate solutions/support available
• where necessary, you will use appropriate enforcement powers to recover outstanding debt
• work collaboratively with other services, teams and partners to ensure income to the Housing Revenue Account is maximised and tenants have access to all available advice and appropriate support required to sustain their tenancies.

About you

• The ideal candidate will have a relevant qualification at NVQ4/HNC/degree or equivalent knowledge gained through experience of working within housing or a housing related field.
• You will also demonstrate experience in:
• debt case management and tenancy enforcement within a housing environment including preparing cases for court and representing the council in court
• providing assistance and advice, and show understanding and empathy with people facing personal difficulties
• problem solving, demonstrating a proactive approach.

Benefits:

• We offer a comprehensive benefits package, including:
• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

Closing date:5 pm, 4 September 2026.

Our ways of working

We believe work is what we do, not just where we go.

We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

Salary: £37280 - £44075/annum

Job Type: Permanent

Location: Ipswich, Suffolk, United Kingdom