Income Manager

Job Title: Income ManagerContractType: PermanentSalary: £39,340.77Working Hours: 37.5 hours per weekWorking Pattern: Monday to FridayLocation: Camden in London WFH/Office split If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as Income ManagerIn this role you will be delivering an effective Income Management service by ensuring the Income Management teams provide a high quality, effective customer service. Champion a strong ethos of partnership working in order to support strategic goals and support the Head of Income to embed a balanced culture of income protection and tenancy sustainment through prevention, early intervention and recovery strategies.About youWe are looking for someone with:

• Experience of managing teams within a housing environment
• Experience of successfully managing and motivating teams including managing team performance.
• Proven track record of effective stakeholder management, both internally and external to the organisation.
• Up to date knowledge of legislation, regulations and standards relating to social housing and income collection, welfare reform and Universal Credit.
• Results driven with strong analytical skills and experience of providing meaningful management information.
• Customer focussed with excellent written and verbal communication skills and lives Riverside values
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.

Why Riverside?At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role profile Deliver an effective Income Management service by ensuring the Income Management teams provide a high quality, effective customer service. Champion a strong ethos of partnership working in order to support strategic goals and support the Head of Income to embed a balanced culture of income protection and tenancy sustainment through prevention, early intervention and recovery strategies. Leading and engaging a team:

• Line manage a specialist income management team and create a safe environment where colleagues can talk openly and honestly
• Work together with operational colleagues to set expectations and performance targets
• Hold regular 'one-to-one' sessions to reflect on achievements, performance and support individual personal wellbeing
• Undertake six monthly performance reviews to support and guide colleagues to fulfil their potential
• Facilitate regular team meetings to update and empower your team to share ideas and best practice
• Embrace reflective practice techniques so the team can learn from their experiences
• Recognising, praising and acknowledging achievements of colleagues and team
• Build effective partnerships with regional and other colleagues across Riverside, participating in wider initiatives

Leading a service:

• Manage income collection service across the region, delivering a high performing income management service.
• Meet Riverside arrears performance targets
• Participate in the setting and management of service budgets.
• Monitor spend by accessing the finance system and report budget variances to the budget holder
• Recruit great people for your team, sourcing and engaging relief or agency workers as and when required
• Devise, plan and deliver a comprehensive induction and continuous development plans for all colleagues
• Be responsible for cash handling, administration of monthly timesheets, raise and approve invoices through accurate record keeping
• Produce reports and other written documentation as required
• Ensure compliance with Health and Safety legislation and other regulatory obligations, assessing risk, putting in control measures and reporting risks
• Actively build positive relationships with all key stakeholders