Incident Manager

Role Title: Incident Manager
Start Date: 27th October
End Date: 31st December
Location: Remote
Rate: £515p/d max via Umbrella

Role Summary:

• Monitoring and managing the progress of incidents and service requests of internal teams and external teams as required
• Liaison with Problem Management team as required to expedite resolution of incidents
• Monitor resolver queues and escalate when incidents are not being resolved within service levels
• Provide incident reporting as needed
• Identify service improvement opportunities
• Managing virtual teams to deliver Incident Management process and working cross functionally
• Experience in various Problem Management reactive and proactive techniques supported by understanding of statistics and quality management concepts
• Hosting and facilitating of Incident Management meetings
• Develop further understanding of cross systems interrelations in context of the global business process
• Build upon an existing understanding of Service Management Framework