Incident Command Lead - 24/7 IT Crisis Response

A leading home improvement retailer in Southampton is seeking a Major Incident Manager to lead IT incident response and ensure rapid restoration of critical services. The candidate will coordinate technical teams and manage incidents in an ITIL framework. Responsibilities include driving service restoration and maintaining communication with stakeholders. The role requires strong decision-making skills and previous experience in a similar position. This offers an opportunity for hybrid work and a competitive benefits package.