In Life Customer Support Assistant

In Life Customer Support Assistant - Lyde Green, Bristol (BS167LB)

At Ayvens, progress starts with you. Our ambition to shape the future of sustainable mobility is powered by our talent. The Customer Support function delivers exceptional onboarding and in life service to both internal colleagues and external customers. In this role you will support the In Life and End of Contract teams, ensuring a seamless and positive customer journey.

Key Responsibilities

• Administer setting up and termination of all vehicles in the Ayvens fleet.


• Support frontline teams with technical support related to processes and queries.


• Ensure tasks are completed in agreed SLA's and to a high level of accuracy.


• Manage relationships regarding the different rental schemes offered.


• Process both in life and end of contract amendments and terminations.


• Record accurate termination quotes across multiple contract types.


• Reschedule and modify agreements in line with policy.


• Oversee vehicle disposals and handle associated queries.


• Process invoices and related queries.


• Complete ad hoc project work.

Skills & Experience

• Strong communication skills across all channels - face to face, telephone, and email.


• Excellent time management and organisational abilities.


• Self motivated, proactive, and committed to delivering high quality work.


• Collaborative mindset; supports colleagues by sharing knowledge and expertise.

Benefits

• Salary: £27,030


• Competitive pension scheme.


• Annual salary review and bonus scheme.


• Give As You Earn (GAYE) scheme.


• Employee referral scheme (£1,000).


• Retail discounts programme.


• GymFlex membership options.


• Cycle to Work scheme.


• Life Assurance, Health assessment, Travel insurance.


• Dental insurance, Critical illness cover, Personal accident insurance.


• 25 days' annual leave + a Celebration Day.


• 37.5 hour week, Monday to Friday, no weekends.


• Holiday buy & sell scheme.


• Volunteer days; time allocated for personal development.


• Study support (where applicable).


• Free parking, EV charging points, bike storage & shower facilities.


• Complimentary breakfast and staff/social events.

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace; if you are excited by this role and your experience doesn't exactly align, we encourage you to apply regardless.