Implementation Specialist - 9 month FTC

At Point of Rental Software, the Implementation Specialist (IT/Tech) is responsible for implementing company software, configuring add-on products, advising on best practices internally and externally. As an Implementation Specialist (IT/Tech), you will assist in complex infrastructure design, write and update technical documentation, and play a key role in our external customer business. Key Technical Skills

• Knowledge and understanding of at least one or more Cloud Solutions such as virtualization, SQL Server, Backup protocols and procedures, Web Server Hosting, Microsoft Azure, Google Compute Engine, Amazon Web Services.
• Advanced knowledge of the Windows Server operating system, including features like Remote Desktop Server, Remote Desktop Server Farms, Terminal Services, and other advanced Windows features.
• Advanced knowledge of Virtual Machine hosting and management.
• Proficiency in IIS, Port Forwarding, VPN, RDS, and Web API.
• Experience with POP/SMTP Email setup with providers like Google Gmail, Microsoft O365, etc.
• Advanced knowledge of Microsoft SQL Server deployment methods and TSQL programming for automation.
• Familiarity with Windows (7,8,10,11) and Firewall configuration.
• Understanding of the software development process and ability to collaborate with developers.
• Programming experience with DOS BATCH, PowerShell, .NET, or equivalent.

Key Soft Skills

• Ability to interact effectively with both technical and non-technical users.
• Team player who is available, patient, and helpful.
• Excellent communication skills to explain requirements to non-technical customers and discuss high-level configurations.
• Strong documentation skills for protocols, procedures, and processes suitable for both technical and non-technical audiences.
• Experience in telephone/remote customer support or equivalent customer service experience.

Advantageous Skills

• Industry-specific experience.
• Point-of-Rental Software end-user experience.
• AWS certifications (Cloud Practitioner, Operations, etc.).
• Microsoft Certified Professional/Administrator.

Additional Notes

Please note that job descriptions cannot be exhaustive, and the post-holder may be required to undertake other duties broadly in line with the key responsibilities.

EPIC Core Values

• Empowering: We equip our teammates, customers, and communities to reach their full potential through education, open questioning, and trust.
• Principled: We foster authenticity, honesty, and openness in all interactions.
• Innovative: We pursue continuous innovation to overcome challenges and ensure success.
• Caring: We support and mentor our teammates, customers, and communities to make a positive impact.