Implementation Project Manager

Role: Implementation Project Manager

Location: Hampstead, North London/ Remote Working/ Site Visits

Salary: Up to £50k + £5000 car allowance

Full time: Mon - Fri (9am - 5pm)

Reporting to: Head of Implementation

About GroupNexus:

GroupNexus is a leading operator in the parking management sector. We're innovative, fast-growing and ambitious, with a genuine team culture and a clear set of values. We're looking for talented, driven people who want responsibility, room to grow, and a real stake in an exciting period of expansion.

About the role:

Our Implementation Team is growing to keep pace with an accelerating pipeline of new sites, products and partnerships across the UK. We're looking for a Project Manager to take our next-generation parking management systems from point of sale through to live implementation, managing delivery, budget and client relationships across multiple concurrent, customer-facing capital projects. This is a hands-on role with real autonomy in a fast-paced, dynamic environment: you'll own delivery end-to-end, working closely with Sales, Product and Operations, and directly with clients, to get new sites live on time, on budget and to a high standard.

What you'll be doing:

• Delivery: own the end-to-end delivery of implementation projects, ensuring they land on time, within scope and within budget.
• Scope and planning: define project scope and objectives with stakeholders, confirm technical feasibility, and build a detailed project plan to track progress against milestones.
• Change control: manage changes to scope, schedule and cost using clear verification and sign-off, and keep a live risk and issue log (RAID) to stay ahead of delivery risk.
• Reporting: provide regular status reporting and escalate promptly to the Head of Implementation where needed.
• Documentation: create and maintain clear, comprehensive project documentation throughout the project lifecycle.
• Client relationships: act as the key point of contact for clients during implementation - managing expectations, running online meetings and calls to onboard new clients, demo new functionality, deliver training and work through concerns.
• Cross-team coordination: work closely with Sales, Product, Support and Operations to make sure client needs are identified early and followed through, and coordinate internal resources and third-party vendors for smooth execution.
• Handover and continuous improvement: run structured handovers into Support/Account Management at go-live, and contribute to post-implementation reviews to improve how we deliver future projects.

What you'll bring:

Essential;

• Proven experience managing projects or workstreams from initiation through to delivery, ideally in a customer-facing or capital projects environment.
• Strong organisational skills and exceptional attention to detail, with the ability to manage several concurrent projects and competing deadlines.
• Excellent communication skills, both written and verbal, with confidence presenting to and building relationships with clients and internal stakeholders.
• Comfortable learning new IT systems and platforms quickly; confident with core productivity tools (we use Google Workspace).
• A full, valid UK driving license - this role involves regular site visits.

Desirable;

• A recognised project management qualification (such as APM PMQ, PRINCE2 Foundation/Practitioner) or equivalent demonstrable experience - we're happy to support the right candidate towards one.
• Familiarity with Agile and/or Waterfall delivery approaches, and with project/collaboration tools such as MS Project, Asana, Monday or Smartsheet.
• Experience in parking, mobility, PropTech or a related regulated/technical-implementation sector, and awareness of relevant parking legislation.
• Background in account management, ideally through periods of technical or operational change.

What we offer:

• £42,000-£50,000 depending on experience, plus company car or £5,000 car allowance.
• 25 days annual leave plus bank holidays
• Hybrid working from our Hampstead office, with travel to client sites across the UK.

Our commitment to inclusion:

GroupNexus is an equal opportunities employer. We welcome applications from all backgrounds and are committed to making our recruitment process fair and accessible. If you need any adjustments to the application or interview process, please let us know - we're happy to help. We'd encourage you to apply even if you don't tick every box above; we're just as interested in your potential as your track record.