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Implementation Engineer

Posted 8 days 13 hours ago by Silverbear Ltd.

Permanent

Not Specified

Other

Buckinghamshire, Milton Keynes, United Kingdom, MK1 1

Job Description

Are you a Field Service Engineer looking for your next challenge? Do you have at least 12 months of experience in software installations? If so, this could be your next career step!

At TISSL, we are a market-leading technology company providing cutting-edge POS solutions to the hospitality industry, including Michelin-starred restaurants. With the recent surge in demand for our industry-leading software, we're looking for a Field Service Engineer to take charge of system builds, customer training, and seamless installations.

What You'll Be Doing:

Install EPoS systems and associated software at client venues.
Build and install customer-specific data onto the system.
Train clients on using the software effectively.
Ensure all systems are configured to meet client requirements before installation.
Conduct system handovers and provide post-installation support.
Maintain strong client relationships, offering expert guidance and troubleshooting.
Work closely with internal teams to ensure smooth implementations.

What We're Looking For:

At least 12 months of experience in a similar role.
Strong knowledge of EPoS systems, software installations, and card payment solutions. (Training will be provided.)
Understanding of Cloud solutions.
Strong PC and EPoS hardware knowledge.
Excellent verbal and written communication skills.
Software and hardware troubleshooting skills.
Knowledge of Windows desktop & server environments.
Basic networking knowledge (Routers, Switches, Firewalls, TCP/IP, etc.).
CompTIA A+ / N+ certification (or equivalent technical knowledge).

Why Join TISSL?

We believe in rewarding our employees with a comprehensive benefits package that supports both your personal and professional growth, including:

Hybrid working model with 25 days of annual leave + your birthday off
Volunteering days to give back to the community
Life Assurance & Group Income Protection for peace of mind
Private medical cover with a cash plan for additional support
Enhanced Company Pension contributions
Employee wellbeing perks, including Perkbox and Peppy wellbeing programs
Enhanced maternity, paternity, and adoption pay
Generous training budgets and reimbursement for professional memberships