Impactful Claims Governance & Complaints Handler (Hybrid)

The Acorn Group is recruiting a Complaints Handler in a hybrid Liverpool/Sevenoaks role. You will resolve motor insurance complaints fairly and in line with policy, FCA Consumer Duty and regulatory requirements.

You'll manage cases from first contact to final response, including Ombudsman escalations, identify root causes, and share insights to improve the customer journey. You'll work 37.5 hours weekly, typically 9am-5:30pm, with a salary of £29,000-£35,000 plus a £2,000 annual performance