Imaging Administrator

Overview

To ensure the provision and maintenance of an efficient patient administration service within the hospital. To provide information to patients, consultants and other relevant departments in a timely and courteous manner. Administrators to work in: Imaging.

Responsibilities

• Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP).
• Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers' products, policies and initiatives.
• Liaise with pre-authorisation team or medical insurer to ensure funding is agreed prior to patient admission date.
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held.
• Maintain departmental electronic and manual filing systems accurately.
• Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines.
• Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
• Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests.
• Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information.
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
• Undertake any training or development as required to acquire skills and knowledge to undertake role competently.
• Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.

About us

Spire Leicester Hospital has an exciting opportunity for an Administrator to join the Bank team. Spire Healthcare is a leading independent healthcare group in the United Kingdom, running hospitals and clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, and offers a range of private and NHS services. Our vision is to be recognised as a world-class healthcare business delivering excellent clinical environments and high-quality patient care.

Job description / Job responsibilities

Role: Administrator - Imaging/Leicester/Oadby/Part Time 24 hours per week (Bank team)

• Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP).
• Develop and maintain up-to-date knowledge of Spire and other insurers' products, policies and initiatives.
• Liaise with pre-authorisation team or medical insurer to secure funding prior to admission date.
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous manner and keep accurate records of communications.
• Maintain electronic and manual filing systems.
• Advise on medical coding to ensure correct charges within insurer guidelines.
• Process admission letters and related documentation; confirm details with patients/consultants and secretaries as appropriate.
• Coordinate with patients, consultants and clinical teams on special requirements or individual requests.
• Commit to confidentiality and discretion in handling patient/consultant/staff information.
• Ensure compliance with Data Protection Act and Spire policies for patient information handling.
• Undertake training or development as required to perform duties competently.
• Carry out any other duty within the general scope of the post.

Person Specification Qualifications

• Good standard of secondary education with demonstrable literacy and numeracy skills.
• Track record of successful delivery in a similar role, in an office and/or customer service environment.

Experience

• Understanding of medical terminology.
• Knowledge of the healthcare market.
• Working knowledge of SAP or a similar patient booking system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) will be made to check for any previous criminal convictions.