IFM Program Lead - Food Services

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.We are looking for an IFM Program Lead - Food Services for our Integrated Facility Management business line.About JLLWe're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!Role Purpose: The IFM Program Lead - Food Services EMEA is responsible for driving operational excellence and standardization across all food service operations within EMEA's workplace portfolio. This role will lead the tactical implementation of food service strategies, manage vendor relationships, and ensure consistent service delivery across 30+ locations in 12 countries. The position is accountable for improving customer satisfaction scores, driving operational efficiency, and supporting the journey toward zero subsidy operations while maintaining high-quality food services across all locations. What this job involves: Program Leadership & Service Delivery Lead day-to-day management of food services across 30+ EMEA locations Direct management of regional Food Services Managers + Program manager Drive operational excellence and consistency across all food service venues Implement and maintain food safety and quality standards Oversee operations of cafeterias, micro-kitchens, coffee bars, and vending services Vendor Management & Performance Coordinate with vendors across multiple countries Monitor and manage service level agreements Ensure compliance with local regulations and Amazon standards Drive vendor performance improvement initiatives Support vendor sourcing and transition processes Customer Experience & Quality Drive CSAT/WES improvement initiatives (current 33.4% to target 40.3%) Manage customer feedback and resolution processes Implement MVE standards across all food venues Enhance customer communication and engagement Support continuous improvement of service delivery Financial Management Support zero subsidy initiatives through operational efficiency Manage operational budgets and P&L responsibilities Monitor and optimize venue performance metrics Drive cost optimization while maintaining service quality Support financial reporting and analysis Program Implementation Execute food service transformation initiatives Implement new food concepts and service models Roll out standardized operating procedures Coordinate new venue openings and service launches Support innovation in food service delivery Stakeholder Management Collaborate with Amazon Food Services Strategy Lead Partner with regional facility teams Manage vendor relationships and performance Coordinate with other workplace experience programsEngage with internal and external stakeholders Essential Experience Minimum 8 years' experience in corporate food service operations Proven track record in multi-site food service management Experience managing large-scale vendor relationships Strong background in P&L management and financial analysis Demonstrated success in improving customer satisfaction metrics Experience in implementing standardized operating procedures Knowledge of food safety regulations and compliance requirements Technical Competence Understanding of food service operations and delivery models Knowledge of contract management and vendor relations Proficiency in financial management and analysis Understanding of workplace experience metrics Familiarity with food service technology platforms Leadership & Personal Qualities Strong leadership skills with ability to manage remote teams Excellent stakeholder management capabilities Problem-solving and strategic thinking abilities Strong analytical and decision-making skills Excellent communication and presentation skills Ability to work in matrix organization structure Change management experience Cultural awareness and international business experience Qualifications Bachelor's degree in Hospitality Management, Business Administration or related field or relative experience level. Professional certifications in food service management (advantageous) Fluent in English; additional European languages beneficial What you can expect from us You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. 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