ICT Systems Analyst

ICT Systems Analyst

Location: Swift Square One Job type: Fixed Term

Overview of role

The ICT Systems Analyst - System Delivery will play a critical role in the delivery of new ICT systems as part of a large scale Electronic Health Record (EHR) programme. This role combines technical systems analysis with project management and business analysis responsibilities to ensure successful design, implementation, and integration of systems aligned to programme objectives. This role bridges business stakeholders, clinical teams, vendors, and technical delivery functions, ensuring that solutions are well defined, fit for purpose, and delivered on time, within scope, and aligned to the EHR programme objectives. The role offers the opportunity to play a key part in delivering transformative EHR capabilities that enhance patient care and operational efficiency. This is a 12 month fixed term contract.

Primary Duties and Responsibilities Solution Delivery

• Support system design, configuration, solution architecture, and implementation activities in collaboration with vendors, clinical, business and technical teams to deliver solutions
• Ensure solutions align with enterprise architecture, interoperability standards, regulatory and security requirements
• Ensure solutions comply with ICT governance, data protection regulations (e.g., GDPR), and healthcare requirements
• Coordinate system testing (SIT, UAT) and validation activities
• Support go live planning, cutover activities, and post implementation optimisation
• Support development of documentation including design documents, SOPs, and operational procedures
• Support training and change management initiatives to ensure a seamless transition at go live

Project Delivery

• Lead the planning, execution, and delivery of ICT system projects from initiation through to go live and stabilisation
• Develop and maintain project plans, timelines, and status reports
• Manage scope, schedule, cost, and quality in line with programme governance frameworks (e.g., PMBOK or PRINCE2)
• Manage tasks and deliverables within the EHR programme
• Proactively identify, assess, and manage risks, issues, decisions and dependencies
• Maintain RAID logs and escalates where appropriate
• Ensure adherence to programme milestones, dependencies, and critical path activities
• Support procurement, vendor coordination, and contract deliverables
• Support training and change management activities

Requirements Management

• Engage with business and clinical stakeholders to capture, document, and validate requirements
• Facilitate workshops, process mapping sessions, and requirements reviews
• Translate business and clinical needs into functional and non functional specifications
• Identify process improvement opportunities enabled by new ICT systems
• Ensure requirements traceability from design through build, test, and deployment

Stakeholder Engagement & Communication

• Act as a key liaison between business and clinical EHR teams, operations, technical teams, and external vendors
• Support user engagement, training planning, and communication activities to ensure solutions meet user needs
• Provide clear and concise reporting to programme leadership and governance forums

Continuous Improvement & Best Practice

• Promote adoption of standardised delivery methodologies, templates, and tools
• Identify opportunities to improve processes, system usage, and delivery efficiency
• Contribute to lessons learned and post implementation reviews

Qualifications & Experience Essential

• Degree in Information Systems, Health Informatics, Computer Science, Business, or related discipline
• Proven experience in ICT systems analysis and delivery
• Demonstrable project management and delivery experience within structured methodologies (e.g., PMI, PRINCE2, Agile)
• Strong business analysis experience including requirements gathering and process mapping

Desirable

• Experience with Meditech Expanse or other EHR platforms
• Experience in healthcare environments
• Familiarity with system lifecycle (design, build, test, deploy, support)
• Proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Visio, MS Project)

Equal Opportunity Statement

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits

Fully paid maternity and paternity leave for new parents. Competitive pension plan. Company funded Death in Service Benefit x 3 times. Critical illness cover for all employees up to the age of 66.

Performance and Recognition

Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.

Work-Life Balance

Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.

Development and Career Opportunities

Opportunities for each employee to reach their career goals through continued learning and/or advancement.