ICT Support Officer

IT Support Engineer (1st / 2nd Line)

Location: Gloucester (Hybrid working)

Day Rate: Up to £230 per day (Inside IR35)

Contract: 3 months

Our client, a leading organisation in their sector, is hiring an IT Support Engineer to provide 1st and 2nd line support across their IT infrastructure.

This is a great opportunity to join a busy IT environment, supporting day-to-day operations while gaining exposure to infrastructure, networking, and security technologies.

What you'll do

• Provide 1st and 2nd line support across hardware, software, and user issues
• Troubleshoot and resolve incidents across desktops, servers, and networks
• Support core infrastructure, including servers and cloud-based services
• Assist with basic firewall configuration and network troubleshooting
• Manage user accounts, permissions, and access via Active Directory
• Escalate complex issues to senior engineers where required

You'll work closely with internal IT teams and stakeholders to ensure a reliable and responsive IT service.

What we're looking for

• Proven experience in a 1st / 2nd line support role
• Strong troubleshooting skills within Windows environments
• Good understanding of networking fundamentals (DNS, DHCP, TCP/IP)
• Exposure to firewall technologies and basic security principles
• Experience with Active Directory and user administration

The ideal candidate will be proactive, adaptable, and comfortable working in a fast-paced support environment.

Why join?

• Immediate start in a hands-on technical role
• Exposure to infrastructure, networking, and security
• Hybrid working model
• Opportunity to make an impact in a short-term contract

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Apply now to support a fast-moving IT team in a key contract role.