ICT Support Manager (Higher Executive Officer)

ICT Support Manager (Higher Executive Officer)

We are delighted to announce that our client the Charites Regulator are currently recruiting for an ICT Support Manager (Higher Executive Officer).

Key Responsibilities

The ICT Support Manager role is a key position within the Charities Regulator and is responsible forensuring the organisation has the necessary ICT infrastructure and processes in place.

Reporting to the Head of Digital and Technology, the ICT Support Manager will develop, implementand drive improvements in business processes throughout the organisation. The successfulcandidate will work with the different business units in the organisation to understand andanticipate the Charities Regulator's business requirements and liaise with ICT suppliers on theireffective and efficient delivery. Vendor contract management will form part of this role.

The Charities Regulator does not have its own ICT department and its ICT services are provided bythird party suppliers, mainly on a Software as a Service model. The Department of Justice'sInformation Management and Technology Division manages and oversees some of the CharitiesRegulator's ICT systems, infrastructure and security responsibilities including:

• Provision and maintenance of office ICT hardware
• Network access applications
• Server support, cyber security / backups
• Wide area network
• Managed print and IP telephony services

The management and maintenance of the Charities Regulator's Digital Platform (Website, public Register of Charities, Online Portal and back office system) is also outsourced to a third partycontractor. The Charities Regulator is currently conducting a public procurement competition toestablish a framework for the delivery of these services in the future. The current application is a customised Commercial-off-the-Sheet (CotS) solution, but other applications using alternativetechnologies are being considered.

Other web-based business applications are used extensively by the Charities Regulator.

The Charities Regulator has a robust suite of ICT and information security policies which provideguidance to staff on their roles and responsibilities in relation to ICT processes and security.

The duties and responsibilities of the successful candidate will include the following

• Management of the Charities Regulator's Digital Platform; the portal and back officeapplications used by the Charities Regulator to maintain a register of charities and theiractivities, and by the charity sector as their main communications interface with theCharities Regulator;
• Driving improvements in business processes through identifying, developing andimplementing change requirements;
• Specification, creation and deployment of operations, research and management reportsfrom data held in the Digital Platform using proprietary applications such as MS Power BI / Tableau;
• Acting as the main point of contact with ICT service providers, to ensure that they meettheir contracted service level agreement obligations; manage change requests and issueresolution;
• Ensuring staff members have access to the technology needed to fulfil their roles includingday-to-day management of ICT hardware, meeting room communications and telephony;
• Management of the delivery of digital solutions, software and applications developmentprojects involving a range of technologies and platforms such as web development, datamanagement, database administration, business analysis/discovery, business intelligenceand data analytics;
• Development and deployment of solutions on low-code, no-code development platforms.The design, testing and deployment of new forms, workflow tasks, assessment checklists,template documentation, role-based security profiles;
• Management of and participation in procurement competitions for ICT-related expenditure;
• Playing a lead role in digital transformation initiatives, including compliance with government's digital policies;
• Assisting in business process mapping and documentation;
• Demonstration and maintenance of a broad knowledge of technology solutions, currenttrends, techniques and standards, and proactively pursue new technology developments;
• Leading the development, adoption and promotion of ICT-related policies, procedures andstandards;
• Managing the organisation's business resilience programme (disaster recovery / businesscontinuity) in accordance with established policies and procedures;
• Contributing to the organisation's information governance programme through thecreation and maintenance of comprehensive technical documentation concerning allmatters related to ICT;
• Such other duties as may be assigned from time to time by the Head of Digital and Technology

Essential Requirements

1. 1) A qualification at Level 7 on the National Framework of Qualification (NFQ) major award (i.e. ordinary degree) in a relevant computing or computational discipline combined with 5 years directly relevant ICT/Business Support hands-on experience OR
2. 2) A qualification at Level 8 on the National Framework of Qualifications (NFQ) major award (i.e. honours degree), or higher, in a relevant computing or computational discipline combined with 3 years directly relevant ICT/Business Support hands-on experience OR
3. 3) A qualification at Level 8 on the National Framework of Qualifications (NFQ) major award (i.e. honours degree), or higher, in an unspecified discipline, but with computing/computational modules taken in the final year combined with 5 years directly relevant ICT hands-on experience OR
4. 4) 8 years directly relevant hands-on experience in ICT/business support combined with either, (i) A Level 6 qualification on the NFQ major award qualification, or higher, in a relevant area of ICT or (ii) At least 2 professional qualifications in a relevant area of ICT

You will also have:

• Demonstrated your leadership skills in an ICT/business support environment in your careerto date;
• Demonstrated initiative with a proactive approach to the introduction of ICT-based / digitalsolutions and services;
• A commitment to developing yourself, and any staff you may be assigned, through trainingand on the job experience.
• Proven experience in business process development/ improvement;
• Experience in creating and implementing management reports using tools such as MSPower BI / Tableau;
• Experience in procurement for goods and services.
• Demonstrated strong collaborative working practices across multiple stakeholders;
• Excellent written and verbal communication skills including experience in documentingbusiness cases, project scope and reviews;
• Demonstrated advanced planning and problem solving capabilities;
• Proven ability to manage multiple and competing priorities;
• Experience of managing cloud based technologies such as Microsoft Dynamics and/orSalesforce.

Desirable Requirements

• Experience or knowledge of public service organisations and the governance and regulatoryframework within which they operate
• While not required specifically for the role, spoken, or written Irish to a level sufficient tocommunicate with stakeholders

Required Competencies

• Team Leadership
• Judgement, Analysis and Decision Making
• Management and Delivery of Results
• Interpersonal & Communication Skills
• Specialist Knowledge, Expertise and Self-Development
• Drive and Commitment to Public Service Values

At the Charities Regulator we are committed to fair and transparent recruitment practices. We believe that job applications should reflect the genuine skills, experiences, and communicationstyle of each applicant.