Hybrid Transformation Manager - Customer Experience

NatWest Group is seeking a Transformation Manager to lead major change programmes across customer and colleague experiences. You will shape the customer value strategy, align priorities with business outcomes and drive delivery through collaboration across the bank.

In this hybrid role, you will work from home part of the week and spend 3-4 days in London or Edinburgh, influencing senior stakeholders and delivering practical, data-driven business cases that optimise journeys and channels for