Hybrid SIAM Service Request Lead

Capgemini is seeking a Service Request Lead to govern end-to-end service request management across a multi-supplier IT landscape. You will oversee fulfilment, drive process compliance, and ensure service quality across suppliers and internal teams.

With a focus on continual service improvement, you will monitor performance, manage supplier accountability, and deliver measurable business value. The role is hybrid, involving Capgemini offices, client sites, and home working in the UK.