Hybrid Service Desk Lead - Stakeholders & Reports

A leading recruitment agency is seeking a Service Desk Lead in Birmingham. This hybrid role requires managing the service desk team, handling escalations, and ensuring customer satisfaction. The ideal candidate will have strong service desk experience, stakeholder management, and the ability to create reports and rotas. Proficiency in Power BI and an understanding of ITIL are advantageous. This role offers an exciting opportunity to lead a dynamic team in a vibrant environment.