Hybrid SaaS Support Advisor - Customer Care Specialist

Omniplex Learning in the United Kingdom is seeking a Customer Support Advisor to join our Customer Support & Enablement team. You'll be the first point of contact for customers, delivering responsive, professional support across our products and services.

You will handle first-line queries, log and categorize tickets, escalate complex cases, and contribute to knowledge base content, while using Salesforce Service Cloud to maintain accurate records and ensure a high-quality customer experience.