Hybrid Revenue Protection Analyst (Dublin)

Department: Revenue Protection

Employment Type: Full time

Location: Hybrid - Sandyford, Dublin 18

Compensation: €36,000 OTE

We are looking for a target driven Revenue Protection Investigator to work within the growing Revenue Protection team. This role requires an individual who can work on their own initiative and develop and refine processes as the business continues to grow. This is a critical role to the business ensuring accuracy of customer charging, handling discrepancies and facilitating repayment negotiation. Aspects of the role will involve fraud analysis, account management and technical consumption analysis. For this reason, strong numerical and Excel skills combined with energy industry experience will be a distinct advantage.

Key Responsibilities

• Comparison of charging on PPP Meter to ESB Meter
• Validating that our systems are charging in line with the meter of record (ESB Networks or GNI Meters).
• Detailed account analysis including consumption validation, tariff checks, top up checks to understand the underlying cause.
• Engaging with network operators, technicians and customers to determine the underlying cause and resolve the discrepancy.
• Escalation points for complex customer issues.
• Direct engagement with customers for escalated accounts via email and phone.
• Setup repayment plans and monitor performance.
• Management of non performing accounts up to the point of disconnection of supply.
• Escalation of aged debt to debt collection agencie
• Analysis and audit of technician site visit reports.
• Liaising with other departments, network operators and third parties in relation to Revenue Protection issues.
• Investigate root cause of identified issues or exceptions through to resolution.
• Administration of all Revenue customer communications e.g. mail merges
• Monitoring of account performance re customer repayments plans.
• Supporting RP Tier 1 staff by providing guidance.
• Completion of all BAU Revenue activists accurately and on time.
• Ensure all customer queries are dealt with within SLA, resolved where applicable or moved through to the next appropriate action.
• Ensuring compliance to company procedures including all compliance and regulatory policies.
• Coordination of technician site visits with our customer service team.
• Providing regular reports to the management on all Revenue Protection activity.

Skills, Knowledge & Expertise

• Previous experience in a Finance or Revenue environment would be an advantage.
• Previous utilities experience particularly within the electricity or gas area would be a distinct advantage.
• Graduates with a technical / business competence will be considered
• Excellent communication skills with an ability to articulate complex queries to resolution.
• Proven ability to work to strict targets to achieve both individual and team objectives.
• Proven ability to work in a self directed and organised manner
• Experience of working with a Customer Relationship Management system beneficial.
• Strong Excel skills and good working knowledge of MS Office essential.
• Excellent numerical, analytical and creative problem solving skills
• Excellent verbal communication, written communication, interpersonal and presentation skills
• Ability to engage with customers in a calm, professional and empathetic manner.
• SQL skills an advantage.

What we offer

• Base salary of €33,000 and €3,000 target related bonus - OTE €36,000
• Competitive salary and bonus structure
• Private Pension Contribution Scheme with Zurich Life
• Discounted Health Insurance - Group Scheme with Laya Healthcare
• Employee Assistance Program provided by TELUS Health
• Free Online GP Services via Webdoctor.ie
• Excellent career progression opportunities in a growing company with strong market presence
• Fast paced, friendly team environment
• Continuous training and development
• Annual leave that increases with service
• Exclusive PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford and flexible hybrid working options
• Active CSR, Wellness, and Social initiatives plus great social events
• Refer a Friend Scheme
• TaxSaver Travel Tickets & Bike to Work Scheme

About PrepayPower

PrepayPower is the leading provider of Pay As You Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.

PrepayPower's mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short term discounts with significant contract terms, we help customers achieve long term savings on their electricity, gas, oil and broadband by putting them in control.

Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland's highest rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.