Hybrid Realtime Planning Analyst - Omnichannel Scheduler

A leading workforce solutions provider in Brighton is seeking a skilled Workforce Planner. This role involves building demand forecasts, creating agent schedules, and analyzing operational data to ensure effective resource utilization. The ideal candidate will have hands-on experience in workforce planning and real-time monitoring, along with strong knowledge of WFM systems like Calabrio or Genesys. This position operates on a hybrid model after an initial month on-site, offering a dynamic work environment focused on service delivery.