Hybrid Real-Time Performance Analyst - Elevate CX

A progressive financial institution located in Manchester is seeking a Real Time Analyst to manage live contact center performance. In this hybrid role, you'll monitor operations, adjust schedules to meet demand, and collaborate with team leaders to enhance customer service delivery. The ideal candidate values clear communication and has a strong background in data analytics along with experience in workforce management tools. The company fosters a diverse workplace culture and promotes a work-life balance.