Hybrid London: Lead, Customer Operations & Analytics

An EdTech company is seeking a Customer Operations Team Lead in Greater London. The candidate will lead a team, focusing on performance management and customer satisfaction. Responsibilities include analyzing performance data to drive improvements, managing inbound service and back-office processes, and developing the team's capabilities. The ideal applicant has a strong leadership background in customer operations, with proven analytical and problem-solving skills. This full-time role offers the opportunity to work in a collaborative and supportive environment, contributing significantly to educational outcomes.