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Hybrid IT Service Operations Lead - Retail Tech

Posted 4 days 16 hours ago by End. Clothing

Permanent
Full Time
Other
Tyne And Wear, Washington, United Kingdom, NE371
Job Description

END. Clothing is seeking a Service Operations Lead to steer the IT service operations team across retail stores, warehouse, head office and remote sites. You will own the service desk, manage endpoint devices and drive efficiency and customer-focused support.

The role requires strong ITIL knowledge, hands-on tooling like Intune/Jamf/EDR, and a calm, data-driven approach to maintain high service levels. Travel to UK/Europe sites is expected.

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