Hybrid IT Service Desk Administrator

Viatel Technology Group in Dublin, Ireland, is seeking a proactive Contact Centre Administrator to support our managed services IT helpdesk. You will log, triage, and escalate service tickets, ensuring SLA adherence and smooth internal communications.

With 2-3 years in a fast-paced service desk, you'll collaborate across technical and non-technical teams, maintain documentation, and contribute to PSA administration and reporting. A strong ITIL background is valued.