Hybrid IT Service Delivery Manager CSI & Customer Experience

Arthur Cox LLP is recruiting an IT Service Delivery Manager to lead IT service management and continual service improvement within the Information Technology department in Dublin. The role focuses on delivering high-quality IT services, governance, and stakeholder engagement, reporting to Head of IT Operations, Infrastructure and Security.

The successful candidate will drive ITIL-based practices, CSI initiatives, and service performance improvements across the firm's IT services in a hybrid