Hybrid Housing Complaints Officer Advocate for Residents

Civic Recruitment Limited is recruiting for a Housing Complaints Officer on a 6-month contract with a local authority. The role is hybrid with a typical 37-hour week, and includes acting as the single point of contact for complainants and managing Stage 1 housing complaints from receipt to resolution.

You will investigate matters impartially, gather evidence, and liaise with Housing Services teams to ensure timely, fair outcomes in line with relevant legislation and policy.