Hybrid Fashion Customer Care Specialist

Jaded London Limited is seeking a Customer Care Lead to guide the front-line team. From order placement to delivery, you will monitor progress, resolve issues, and uphold the brand's service standards across email, live chat and social media.

You will collaborate with warehouse, production and social teams, maintain product details accuracy, handle shipping, sizing and pricing questions, and contribute to KPIs while working a hybrid schedule in North-West London.