Hybrid Digital Customer Support Specialist (Evening)

PGIM Ireland is seeking a Digital Solutions Specialist (Customer Support) in Letterkenny to deliver exceptional service across voice, chat, email and text. The role is hybrid with one on-site day per week and includes a 12-week classroom and on-the-job training with a 19 October start.

Responsibilities cover first-contact resolution, guiding customers to self-service tools, and using data to drive continuous improvement. Expect performance metrics and structured onboarding.