Hybrid Customer Success & Complaints Advisor (12m FTC)

Mears Group is seeking a Customer Success Advisor to join our team in a hybrid role based in Manchester. This position focuses on managing customer feedback and complaints, driving insight, and ensuring delivery of contractual commitments.

You will own complaints from logging to resolution, collaborate with internal teams and external partners, and provide timely communications and reporting to customers. The role emphasizes service improvement and strong stakeholder relationships.