Hybrid Customer Services (Part-time, Evening)

Hybrid Customer Services (Part-time, Evening)

Application Deadline: 24 July 2026

Department: Customer Service

Employment Type: Permanent - Part Time

Location: Diss Station

Compensation: £25,051 - £29,429 / year

Description

Role Details

• This is a part-time position, working an average of 25 hours per week, 15:00 - 20:00, over 5 days, on a shift basis (including early starts, late finishes, and weekends).
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• Lone working is a part of this role.
• You will be required to successfully pass a medical, as all offers are subject to passing a safety critical medical.
• This role includes a compulsory 5-day Dispatch training course at our Stratford Academy, followed by a final assessment.
• Candidates will be subject to a Right to Work check & DBS check for this position.
• You must be 18 years of age or older to apply for this position.
• Salary: This role offers structured pay progression based on length of service: starting £25,051 - £29,429 (after 2 years of service). The actual salary you receive will be pro-rated, based on your part time hours.

Key Responsibilities

• Provide exceptional customer service by meeting and greeting customers, selling tickets, and answering inquiries with a friendly and approachable demeanor.
• Assist customers in using ticket machines and educate them on new ticketing technologies such as smart cards and mobile apps.
• Oversee day-to-day platform operations, ensuring smooth travel for all customers, including supporting mobility impaired individuals.
• Offer support during disruptions by assisting customers and maintaining effective communication with Drivers and Conductors.
• Ensure compliance with safety regulations by reporting faults and hazards, maintaining a clean and tidy station, and occasionally working alone.
• Assisting passengers with additional needs, providing proactive assistance to customers on and off trains, offering guidance and reassurance to help them travel confidently.
• Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains. You'll be invited to a 5-day Dispatch course.
• Collaborate with Drivers and Conductors to ensure smooth communication and service.

Skills, Knowledge & Expertise

• Have a friendly, approachable demeanor with the ability to communicate effectively.
• Are calm under pressure, able to think on their feet, and able to handle various situations.
• Possess a "can do" attitude and enjoy working as part of a team.
• Take pride in providing top notch customer service and passionate in ensuring customer safety.
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
• Have familiarity using new technology such as smartphones to assist customers.

Job Benefits

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members.
• International Adventures: After 12 months, unlocked international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.