Hybrid Customer Services Officer - Impactful Support Growth

Epping Forest District Council is seeking a Customer Services Officer to join the busy contact centre. The role mixes home and office work, handling a broad range of enquiries and payments with a strong emphasis on accuracy, data protection, and high-quality customer care.

Training is provided in person at Civic Offices, with regular attendance required to support service delivery. You will engage with customers across multiple channels, work with sensitive information, and contribute to