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Hybrid Customer Services Manager - Lead & Elevate Experience
Posted 35 minutes 53 seconds ago by Healthxchange
Permanent
Full Time
Call Centre / Customer Service Jobs
Berkshire, Reading, United Kingdom, RG317
Job Description
Healthxchange in Reading, offering hybrid work (2 days WFH), seeks a Customer Services Manager to lead a team of Customer Services Executives and deliver exceptional service while complying with regulatory standards.
You will coach, monitor performance, and report insights to drive customer satisfaction and retention. The role reports to the Customer Experience Director and involves scheduling, onboarding, and cross-functional collaboration.
Healthxchange
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