Hybrid Customer Service Team Manager - Coaching & KPIs

Vax, a long-standing consumer brand, is seeking an experienced Customer Service Manager for its award-winning contact centre. You will lead a 10-12 strong team, providing operational support, coaching and development to deliver personalised customer solutions and high-performance service.

The role is hybrid with at least one on-site day weekly at the Droitwich centre. You will drive KPI ownership, coach senior advisors and escalate issues when needed while maintaining a customer-first culture.