Hybrid Customer Service Team Leader - Growth-Ready

Hozah in Croydon is seeking a Customer Service Team Leader to guide a six-person support team across two desks handling around 1,500 tickets a week. You will set standards, coach the team, monitor KPIs and use data to drive improvements while coordinating with TechOps, Product and Client Success.

This role is a hands-on leader position with hybrid working (3 days in office, 2 from home), opportunities to implement automation ideas, and a focus on maintaining high service levels for landowners,