Hybrid Customer Service Team Leader - Fintech Growth

Zopa Bank Limited is searching for a Customer Service Team Leader in London. This role requires managing a dedicated team responsible for resolving escalated customer enquiries and achieving high service standards. You will oversee daily operations, ensuring performance metrics are met while fostering a positive team culture. The position operates on a hybrid working model, requiring office attendance two days a week. Ideal candidates will have experience in a customer-focused environment and strong leadership skills, with an analytical approach to performance improvement.