Hybrid Customer Service Team Leader - Fintech

Zopa Bank Limited is seeking a Customer Service Team Leader in Manchester to manage a team delivering high-quality service across our product range. The role focuses on people development, performance management, and delivering KPIs with a continuous improvement mindset.

You will work closely with product and frontline teams, balancing speed, quality and customer focus in a hybrid setting. This role demands strong leadership, data literacy and effective stakeholder communication.