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Hybrid Customer Service Team Lead Coaching & Escalations
Posted 2 days 23 hours ago by Absolute Collagen co
Permanent
Full Time
Customer Service Jobs
Shropshire, Telford, United Kingdom, TF1 1
Job Description
Absolute Collagen is seeking a Customer Service Team Leader in Telford. This permanent, hybrid role splits time 50/50 between leading the team and direct customer interaction. You'll monitor KPIs, coach advisors, and own escalations while driving retention and process improvements.
The role sits in a fast-growing wellness brand with on-site 2-3 days per week and a salary banding of £28,000-£31,000.
Absolute Collagen co
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