Hybrid Customer Service Executive - 9-Month Secondment

East Midlands Railway is seeking a Customer Service Executive on a 9-month secondment in Derby. The role sits within the Customer Contact Centre and focuses on delivering outstanding customer service, resolving enquiries and guiding customers through processes.

Prior experience in customer service is helpful; full training will be provided. The position operates Monday-Friday, 08:00-19:00 in a hybrid setup, with initial office-based training before transitioning to a blend of office and home