Hybrid Customer Service & Tech Support Agent

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day is different? We're looking for a proactive and customer-focused Customer Service Assistant to join our growing team in Kettering.

This is an exciting opportunity to be part of an organisation where your problem-solving skills, communication style, and professionalism will make a real difference to our customers.

About the Role

As a Customer Service Assistant, you will be responsible for delivering high quality, multi channel support across phone, email, live chat, and online platforms. You'll be the first point of contact for customer queries, including technical support for digital products and subscriptions.

You'll work closely with internal teams, maintain accurate records, meet productivity targets, and contribute to improving customer experience and operational efficiency

Key Responsibilities

• Respond promptly and professionally to customer enquiries across phone, email, live chat, and digital platforms.
• Serve as the first point of contact for technical support related to online products and subscriptions.
• Process customer orders accurately using systems such as SAP and Advantage.
• Meet individual productivity targets and support departmental service levels.
• Build strong working relationships across internal teams and departments.
• Identify opportunities to improve processes and enhance customer experience.

This is a full-time role (35 hours per week) working Monday - Friday between 08:00 - 18:00, hours to be agreed.

We operate a hybrid working policy that requires a minimum of 2 days per week in the Kettering office.