Hybrid Customer Service Advisor - Leeds (Impact & Growth)

First Bus Central Services in Leeds is seeking a capable customer service professional to handle enquiries, manage case notes, and resolve issues within set service levels. You will work across internal teams to support depots and ensure GDPR and policy compliance.

The role is hybrid, with Monday-Friday hours and a rotation of Saturday work every eight weeks. The ideal candidate excels in communication, remains calm in challenging conversations, and is committed to delivering fair outcomes for